Internal and client organizations #
Exactly one organization is marked internal: your own team. Members of the internal organization see everything. Every other organization is a client, whose members only see the portal.
- Switch organizations from the workspace switcher in the sidebar.
- Members, projects and tickets never leak between organizations.
- Clients can be archived. Their data stays, but nobody can sign in to the portal anymore.
Managing members #
Under Admin → Organizations → (organization) you can add existing users, change their organization role, or remove them. Under Admin → Users you can invite new people by email, resend or revoke invitations, send password resets, or impersonate a user to see exactly what they see.
Every one of these actions is written to the audit log, with filters and a CSV export under Admin → Logs.
Slugs and references #
Each organization has a short slug that is used in ticket references (ACME-7), in the CLI (--org acme) and in the API (orgId).